Category: Customer service
How to reduce IT Support Costs by outsourcing
Contents Overview of OutsourcingWhy Outsourcing?Importance of OutsourcingHow Outsourcing Enables to Decrease the Costs?Overview of Outsourcing Outsourcing is the process in which an enterprise assigns some of its functionalities to third parties with the objective...
Benefits of Getting a Dedicated IT Support Expert for Your Needs
The rapid advancements in technology along with burgeoning customer demands are making it difficult for businesses to focus on their multiple functionalities. According to the 2021 Global Managed Services Survey conducted by NTT, the...
Application support: Role of DevOps
Contents Application Support ?DevOps Explained Role of DevOps in Application SupportApplication Support ? It is a service that ensures that the various applications and services in the business run smoothly without any disruptions. Even...
The Role of SaaS Customer Support for Business Growth
Applications these days have the potential to become a million-dollar business. An excellent support service could take an app to greater success, like Uber and Zoom. Some of the things that disappoint users other...
Setting up Azure Windows Virtual Desktop (WVD) with Office365
Scenario One of our client was looking to leverage their Office365 Investment and address a challenge involving replacing their in house system with cloud VDi. So they were looking for a Desktop-as-a-Service solution with...
7 best ways to make yourself comfortable if you are in customer service
Managing stress is one of the essential skills that a support agent must have. Life of a support agent is fairly easy when everything is going well and as expected. But things can change...
How to choose a helpdesk ?
Helpdesk !! , the word has been revolving in the customer service ecosystem for decades. I am not sure where the word came from or how, However, I realized the importance of a helpdesk...
Where is Process Outsourcing heading with changes in trends of technology ?
The topic sounds familiar ?. Yes it definitely is.. So I have been hearing these discussions on going on an aggressive mode against AWS / Azure/ Google Cloud in the hosting market and then...