Author: Amal Augustine

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AIOps for Cutting Customer Service Costs

The expenses associated with managing customer support teams rise as firms continue to grow and expand. The costs involved with running a customer service department may pile up rapidly and include anything from hiring...

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SaaS customer Support Trends 2022

The SaaS industry customer support trends are ever-changing. As the SaaS industry is flourishing,the need for customer support has become a priority for Software businesses. Valuing your customer experience is a basic practice since...