Author: Amal Augustine

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AIOps for Cutting Customer Service Costs

The expenses associated with managing customer support teams rise as firms continue to grow and expand. The costs involved with running a customer service department may pile up rapidly and include anything from hiring...

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SaaS customer Support Trends 2022

The SaaS industry customer support trends are ever-changing. As the SaaS industry is flourishing,the need for customer support has become a priority for Software businesses. Valuing your customer experience is a basic practice since...

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Application Support Services for SaaS Products

Contents Application Support Services for SaaS CompaniesWhat are Application support Services?Technical support vs Application SupportWhy Application Support is Important for SaaS Businesses1.Keeping your customers happy2.Success factor3.Customer Relations4.Customer Referrals5.Omni-Channel support6.Educating usersApplication support includes tasks likeImplementing...

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WordPress XMLRPC Attacks

XML-RPC is a remote procedure call protocol that helps to communicate WordPress with other systems which encode its calls with HTTP as a transport mechanism and encoding mechanism as XML. XMLRPC is used in...