Author: Amal Augustine

saas support outsourced 0

SaaS customer Support Challenges and Best Practices

In recent years, there were several situations where Major companies were seen losing a considerable amount of business due to inadequate support services. A recent Forbes Article reporting a whopping $75 billion business loss each year,...

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SaaS customer Support Trends 2022

The SaaS industry customer support trends are ever-changing. As the SaaS industry is flourishing,the need for customer support has become a priority for Software businesses. Valuing your customer experience is a basic practice since...

benefits of customer support services 0

Application Support Services for SaaS Products

Contents Application Support Services for SaaS CompaniesWhat are Application support Services?Technical support vs Application SupportWhy Application Support is Important for SaaS Businesses1.Keeping your customers happy2.Success factor3.Customer Relations4.Customer Referrals5.Omni-Channel support6.Educating usersApplication support includes tasks likeImplementing...

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WordPress XMLRPC Attacks

XML-RPC is a remote procedure call protocol that helps to communicate WordPress with other systems which encode its calls with HTTP as a transport mechanism and encoding mechanism as XML. XMLRPC is used in...