what is managed services in cloud Cloud computing, at its core, is the delivery of computing services—servers, storage, databases, networking, software, analytics, and intelligence—over the Internet (“the cloud”). This eliminates the need for organizations...
As businesses increasingly move their operations to the cloud, it’s important to have a well-defined cloud migration strategy in place. This strategy should outline the goals of the migration, the choices that will be...
What’s really the Digital Experience? Digital Experience is a term that refers to the sum total of all online interactions of a customer with an organization. It includes interaction via the company website, chatbots,...
In the ever-evolving landscape of today’s marketplace, companies are constantly seeking ways to stay ahead of the curve and remain competitive. One strategy that has emerged as a key differentiator in this pursuit is...
This article aims to serve as a guiding light for businesses, regardless of their size, who are contemplating migration to the cloud or harboring doubts about its potential benefits. Delving into the triumphs of...
The expenses associated with managing customer support teams rise as firms continue to grow and expand. The costs involved with running a customer service department may pile up rapidly and include anything from hiring...
In this article, we’ll be examining the benefits of SaaS Support outsourcing for your customer support activities. We’ll also get into what kinds of customer support are available, the cost factor, and how to...
In recent years, there were several situations where Major companies were seen losing a considerable amount of business due to inadequate support services. A recent Forbes Article reporting a whopping $75 billion business loss each year,...
SaaS industry business model is unlike any other industry. A SaaS company requires its customers to avail their services every month. Considering the subscription model of the SaaS business, understanding and finding insights from...
The SaaS industry customer support trends are ever-changing. As the SaaS industry is flourishing,the need for customer support has become a priority for Software businesses. Valuing your customer experience is a basic practice since...
